FANS Terms and Conditions
FANS Terms of Use
Chapter 1 General Provisions
Article 1 [Purpose]
These Terms of Use define the rights, obligations, and responsibilities of Blue Garage Corp. (hereinafter referred to as the "Company") and users regarding the services provided by the Company.
Article 2 [Definitions]
① The terms used in these Terms of Use are defined as follows:
- “Service” refers to all services provided by the Company through the FANS app and website (hereinafter referred to as “FANS”), including but not limited to artist-related content and goods, communication services with artists and other members, and e-commerce services.
- “Member” refers to an individual who has registered as a member in accordance with these Terms of Use and uses the Service.
- “Non-member” refers to an individual who uses the Service without registering as a member.
- “Content” refers to all information posted by the Company, Tenant Company or Members in connection with the Service, including text, documents, images, audio, videos, and any combination thereof.
- ‘Tenant Company’ refers to an entity that has entered into an agreement with the Company to provide products and services within the Service, or to cooperate in various ways such as technical support, advertising and marketing, payment processing, and logistics services.
- ‘Seller’ refers to an individual or entity that sells products through the Service.
② For terms not defined in this Article, the meaning shall be determined in accordance with applicable laws and general commercial practices.
Article 3 [Specification, Explanation, and Amendment of Terms
① These Terms of Use take effect when a Member explicitly agrees to them. The Company shall make these Terms of Use easily accessible to users by posting them through a linked page on the Service’s main screen.
② In the event of amendments to these Terms of Use, the Company shall specify the effective date and reason for the amendment and announce them along with the current Terms of Use on the Service’s main screen at least seven (7) days before the effective date until the day before implementation. However, if the amendments are unfavorable to users, the Company shall provide notice and allow a grace period of at least thirty (30) days before the changes take effect. When making amendments unfavorable to users, the Company shall clearly present a comparison of the previous and revised provisions to ensure users can easily understand the changes.
③ Unless otherwise specified in the supplementary provisions, amended Terms of Use shall take effect from the designated effective date. For example, if the Terms of Use regarding e-commerce services are amended, the revised terms shall only apply to contracts concluded after the effective date, while contracts concluded before the amendment shall remain subject to the previous Terms of Use. If a Member does not agree to the amended Terms of Use, they may terminate the service agreement at any time before the effective date of the amendments.
④ Matters not specified in these Terms of Use or their interpretation shall be governed by the "Act on Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Guidelines For Consumer Protection in Electronic Commerce" set forth by the Fair Trade Commission, and other applicable laws and commercial practices.
Article 4 [Supplementary Provisions]
① The Company may establish separate terms for individual services or define specific matters necessary for applying these Terms of Use, as well as matters delegated by these Terms of Use, through separate terms, operational policies, or rules (hereinafter referred to as "Detailed Guidelines").
② The Company shall notify Members of the Detailed Guidelines by making them available through the Service’s main screen or a linked page, ensuring accessibility.
③ If an amendment to the Detailed Guidelines results in significant changes to Members' rights or obligations or has the same effect as amending these Terms of Use, the amendment procedures outlined in Article 3 shall apply.
- If the amendment pertains to matters explicitly delegated within a defined scope by these Terms of Use
- If the amendment does not affect Members' rights or obligations
- If the amendment does not fundamentally differ from the existing provisions of these Terms of Use and remains within a predictable scope for Members
④ In the event of conflict between these Terms of Use and the Detailed Guidelines, the Detailed Guidelines shall prevail unless otherwise specified.
Chapter 2 Membership Registration and Conclusion of the Service Agreement
Article 5 [Membership Registration and Formation of the Service Agreement]
① A Service Agreement is concluded when a user who wishes to become a Member agrees to these Terms of Use, submits a membership registration request, and the Company approves the request. Once the Service Agreement is concluded, the user becomes a Member and may use the Service in accordance with these Terms of Use.
② The Company may reject a membership registration or terminate an existing Service Agreement in the following cases:
- If the registration is not under the user’s real name or is made using another person’s identity
- If false information is provided, required information is omitted, or errors exist in the application
- If the user has previously had their membership revoked under these Terms of Use
- If less than 90 days have passed since the user’s withdrawal from membership
- If the Company identifies that the user has intentionally withdrawn and re-registered
- If the user intends to use the Service for fraudulent purposes or for commercial gain (except where such use is permitted by the Company)
- If the user has previously engaged in fraudulent activities using the same or a similar ID, or if such misuse is suspected
- If the user engages in activities that violate applicable laws, disrupt public order, or go against social norm
- If there is insufficient capacity in the Company's service infrastructure or technical difficulties in providing the Service
- If the applicant is a child
- If the registration request violates these Terms of Use, is unlawful, or is otherwise deemed inappropriate at the Company’s reasonable discretion
③ The Company does not provide services to children (under 14 years of age for Korean nationals, or in accordance with the applicable laws of the user’s country for foreign nationals).
Article 6 [Account Management]
① A member's account is for their personal use only and must not be shared or granted for use by others.
② Members must directly manage their account-related information to prevent unauthorized use by others. The company may require identity verification or other authentication procedures to prevent unauthorized access to a member’s account. If any unauthorized use is discovered, the member must immediately notify the company through customer service. The company may provide guidance to the member on measures to prevent unauthorized use.
③ Members may access and update their account information at any time through the settings page within FANS. However, certain information may not be editable, and modifications may require additional identity verification.
④ If there are any changes to the Member's registered information, the Member must promptly update their information or notify the Company in the manner prescribed by the Company. The Company shall not be liable for any disadvantages resulting from the Member’s failure to promptly update their information.
Article 7 [Notification and Announcement to Members]
① When the Company sends a notification to a Member, it may do so via the email address designated in advance by the Member within the Service.
② For announcements directed at an unspecified number of Members, the Company may post the notice on the Service’s interface for at least seven (7) days.
Chapter 3 Use of Services and Rights and Obligations of the Parties
Article 8 [Provision of Services]
① Once the Service Agreement is concluded, Members are free to use the services provided by the Company.
② The Company shall make every effort to provide continuous and stable services in accordance with the law and these Terms of Use.
- Providing information related to artists
- Facilitating communication between artists and Members
- Providing community features for Members
- Conducting e-commerce activities, including the sale of artist-related goods and services
- Other services, such as organizing offline events, Booking Service, On-Site Pickup Service related to artists
Article 9 [Modification and Discontinuation of Services]
① The Company may modify or discontinue all or part of the Service as necessary for service operation or improvement. If such modification or discontinuation has a significant impact on Members' rights and obligations, the Company shall notify Members in accordance with the procedures set forth in Article 7.
② If the Company modifies or discontinues all or part of a Service that is provided free of charge, no separate compensation shall be provided unless otherwise stipulated by applicable laws.
③ If the Company is unable to provide the Service due to a business transition, cessation, dissolution, bankruptcy, merger, division, transfer of business, or other managerial reasons, the Company shall notify Members in accordance with Article 7 and provide compensation to Members based on the conditions initially presented by the Company.
④ The Company may temporarily restrict or suspend the Service with prior notice or announcement for regular maintenance, repairs, replacements, malfunctions, network disruptions, or significant operational reasons such as contract terminations, government orders, regulatory changes, natural disasters, or national emergencies. However, if the suspension or restriction of the Service is due to unforeseeable or uncontrollable circumstances that prevent prior notice, the Company shall notify Members as soon as possible after the restriction or suspension.
⑤ Members may be required to re-login or complete additional consent procedures to ensure a smooth transition during a Service modification or resumption.
Article 10 [Rights and Obligations of Members]
① Members shall comply with these Terms of Use, the Detailed Guidelines, and any notices provided by the Company through the Service interface, and shall be liable for any losses or damages resulting from violations or non-compliance.
② Members shall cooperate with the Company to ensure the safe and stable operation of the Service. If the Company discovers a violation of these Terms of Use, it may request an explanation from the Member, and the Member must actively respond to such requests.
③ Members shall not engage in any of the following activities:
- Unauthorized access to the Service’s servers or network systems
- Providing false information to the Company or misusing another person’s information
- Infringing upon the intellectual property rights, including copyrights, of the Company or third parties
- Defaming or disrupting the operations of the Company or third parties
- Repeatedly posting identical or similar content in a manner that disrupts the Service
- Posting or sharing content that is obscene, violent, or intended to induce fear, anxiety, or otherwise violates public morals
- Using the Service for commercial purposes without the Company’s consent
- Engaging in or attempting fraudulent transactions (e.g., price manipulation, wash trading)
- Misusing membership rights for fraudulent purposes
- Using one or multiple accounts to gain unfair advantages
- Engaging in activities prohibited by the "Act on Promotion of Information and Communications Network Utilization and Information Protection" or any other applicable laws, or actions deemed unacceptable by social norms and good morals
④ Members shall faithfully cooperate with the dispute resolution process handled by the Company's Customer Support.
Article 11 [Advertisements, etc.]
The Company may display various notifications, administrative messages, advertisements, and other information related to the use of the Service within the Service or send them directly to the contact information registered in the Member’s account to enhance the Service experience. However, advertisements and promotional messages shall only be sent if the Member has given prior consent to receive them.
Article 12 [Company-Provided Content]
① All content provided by the Company through the Service (hereinafter referred to as "Service Content") is the exclusive property of the Company, and all intellectual property rights related to it belong solely to the Company.
② Members may use the Service and Service Content only within the scope permitted by the Company, strictly for personal and non-commercial purposes.
③ Except for the limited rights granted in the previous paragraph, Members do not acquire any rights to the Service or Service Content.
④ Members shall not engage in any of the following actions regarding the Service Content. If a Member violates this provision, they shall be held legally responsible under both civil and criminal law:
- Creating separate image files, video files, or products using the content for purposes unrelated to the Service
- Reproducing, transmitting, publishing, broadcasting, or otherwise using the content outside the Service
- Providing the content to third parties for purposes unrelated to the Service
- Engaging in any other actions that infringe upon the rights of the Service or its content
Article 13 [Member Content]
① Members may post content within the Service (hereinafter referred to as "Member Content").
② By posting Member Content, Members grant the Company a worldwide license to use, store, modify, reproduce, publicly transmit, display, and distribute the content. The rights granted to the Company under this license are limited to the operation, improvement, and promotion of the Service, as well as the research and development of new services, including those provided through FANS and other platforms. This license also includes the right to grant sublicenses to explicitly contracted third parties or other users within this scope. When using Member Content, the Company shall process any personal information in accordance with the Member's consent and relevant laws. If use beyond this scope is required, the Company shall utilize pseudonymized or anonymized data to ensure compliance. However, certain individual services may provide settings that allow Members to restrict the Company’s use of their Member Content.
③ Members must hold all necessary rights to post Member Content and grant the required licenses to the Company. Members shall be solely responsible for any issues arising from a lack of such rights.
④ The Service may display content posted by other users. The Company is not responsible for such content, and the user who provided it shall bear sole responsibility. Members do not acquire any rights to other users’ content through their use of the Service. To use another user's content, Members must obtain separate permission from the content owner.
Article 14 [Management of Member Content]
① Members shall not post or disclose any content that is obscene, violent, unlawful, or otherwise violates public order and morality. Additionally, Members shall not post content that infringes upon the intellectual property rights or other rights of third parties, damages another person’s reputation or credibility, defames or insults others, or disrupts business operations.
② The Company may remove or refuse to post any content that it deems to be in violation of applicable laws, obscene, harmful to minors, promoting discrimination or conflict, excessively duplicated (spam), promotional or advertising material, related to account transfers or transactions, impersonating others, or otherwise falling under the prohibited content described in Paragraph 1. However, the Company is not obligated to review all content.
③ If Member Content violates applicable laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the "Information and Communications Network Act") or the Copyright Act, the rightful owner may request the Company to remove or suspend the content in accordance with the procedures set forth by applicable laws. The Company shall take action in compliance with such laws.
④ Even in the absence of a formal request from the rights holder, the Company may take temporary measures, including restricting access to content, if there is reasonable cause to believe that an infringement has occurred or if the content violates Company policies or applicable laws.
Article 15 [Restrictions on Use]
① The Company may impose temporary or permanent restrictions on a Member’s use of the Service (hereinafter referred to as "Usage Restrictions") if the Member violates these Terms of Use or applicable laws. Usage Restrictions may include the following:
- Content Restriction: Preventing the Member from creating or viewing content.
- Service Restriction: Limiting access to specific services.
- Account Restriction: Restricting access to all services.
- Registration/Withdrawal Restriction: Restricting service withdrawal and/or re-registration.
② If a Member is subject to Usage Restrictions under this Article, the Company shall promptly notify the Member of the reason for the restriction, and the Member may file an objection.
③ In the event of permanent Usage Restrictions or termination of the Service Agreement, all accumulated points, coupons, and other benefits shall be forfeited, and the Company shall not provide separate compensation for such losses. If a refund is required, it shall be processed in accordance with the Company's refund policy. However, any unjustly obtained benefits must be reclaimed or returned by the Member using a method determined by the Company.
④ If the Company terminates the Service Agreement under this Article, it shall notify the Member via the email address or SMS provided at the time of registration and may allow the Member an opportunity to provide an explanation before account deletion. The Service Agreement shall be deemed terminated at the time the Company notifies the Member of its termination decision.
⑤ The Member shall be solely responsible for any damages resulting from the Usage Restrictions or termination of the Service Agreement, and the Company shall bear no liability in this regard.
Article 16 [Payment Service]
To use the Payment Service, Members must complete mobile phone authentication and identity verification. In addition to identity verification, the Company may require additional authentication methods as determined by the Company. If a Member is unable to complete the identity verification process, the Company may request supporting documentation from the Member.
Chapter 4: E-commerce Service
Article 17 [Purchase Requests]
① Members must submit purchase requests in accordance with the sales conditions specified for the product on the Service, expressing their intent to purchase under the conditions specified for the product on the Service.
② Before purchasing a product, Members must carefully review the detailed product information and transaction conditions provided. Members shall be solely responsible for any damages incurred due to failure to review the product details and transaction conditions before making a purchase.
Article 18 [Formation of the Purchase Agreement]
① The Company may refuse to accept a purchase request made under Article 17 if it falls under any of the following cases. If the Member is a minor, the Member must obtain the consent of their legal representative. Without such consent, the Company may either refuse the request or cancel the agreement even after approval.
- If the purchase request contains false information, omissions, or errors
- If accepting the purchase request would cause significant technical difficulties for the Company
- If the requested product or service is out of stock or unavailable due to incorrect information
- If the purchase request is made using another person’s ID, name, or payment method
- If the purchase request appears to be for commercial purposes (e.g., resale or proxy purchasing) or involves bulk or repeated purchases that raise reasonable suspicion of commercial intent, unless explicitly permitted by the Company
- If a Member makes bulk or repeated purchases without personal consumption intent, thereby depriving other Members of purchasing opportunities, unless explicitly permitted by the Company
- If the Member engages in excessive and unreasonable returns after purchasing products
- If the purchase is made without a genuine intent to receive the product (e.g., no actual product delivery)
- If the request is made for purposes that violate applicable laws, disrupt public order, or contravene social norms
- If the purchase request violates these Terms of Use, involves abuse of the Company's payment methods or benefits through one or multiple accounts, or is otherwise deemed inappropriate at the Company’s reasonable discretion
② The purchase contract for a product shall be deemed to be concluded when the Company's acceptance reaches the Member in the form of a purchase confirmation notice as stipulated in Article 18.
③ The Company’s confirmation of acceptance shall include details regarding the Member’s purchase request, availability of the product, and instructions for modifying or canceling the request.
④ If the Company discovers that a purchase request falls under any of the cases in Paragraph 1 after the agreement has been formed, the Company may immediately terminate or cancel the agreement. In such cases, the Company shall refund the payment or take the necessary refund measures within three (3) business days from the date the Member made the payment.
Article 19 [Purchase Confirmation]
① When a Member submits a purchase request, the Company shall send a purchase confirmation notification to the Member.
② Upon receiving the purchase confirmation, the Member must review their purchase details. If there are any discrepancies or unintended selections, the Member may request modifications or cancellations. If a Member requests a modification or cancellation before the product is shipped, the Company shall process the request without delay. However, if the payment has already been completed, the request shall be handled in accordance with the regulations on withdrawal and related provisions.
Article 20 [Payment Method]
① Members may pay for products purchased through the Service using any of the following available payment methods. However, the Company shall not impose any additional fees on Members for using a specific payment method.
- Various card payments, including prepaid cards, debit cards, and credit cards
- Payments using electronic currency
- Other payment methods designated by the Company
② When making a purchase, Members must use a payment method registered under their own name and shall not use another person’s payment method without authorization. If a Member unauthorizedly uses another person’s payment method, they shall bear full responsibility for any losses or damages incurred by the Company, the payment method owner, or Tenant Company.
③ Members must use a valid and legally authorized payment method, and the Company reserves the right to verify its legitimacy. The Company may suspend or cancel a transaction until the verification of the payment method's legitimacy is completed.
④ If legal, technical, or unforeseen issues (such as banking network failures) occur during payment processing, the Company may request the Member to change the payment method or may temporarily withhold or refuse the transaction in accordance with Company policies.
⑤ Members shall be solely responsible for any liabilities or disadvantages arising from errors in the payment information they provide, unless caused by the Company's willful misconduct or gross negligence.
⑥ If payment is not completed within a reasonable period after submitting a purchase request, the purchase agreement shall be automatically canceled.
Article 21 [Supply of Products]
① Unless otherwise agreed between the Company and the Member, the Company shall take all necessary measures to ensure that the product is shipped within seven (7) days from the date of the Member’s purchase request. If the Company has already received full or partial payment for the product, it shall take the necessary shipping measures within three (3) business days after confirming the Member’s payment and notifying the Member of such confirmation. The Company shall implement appropriate measures to allow Members to track the supply process and progress of their purchased products.
② The Company shall provide details regarding the delivery method, shipping costs per method, responsibility for such costs, and estimated delivery time for each shipping option.
③ If a separate agreement regarding the delivery or provision schedule is made between Members, that agreement shall take precedence over these Terms of Use.
Article 22 [Refund]
If the Company is unable to deliver or provide the purchased product due to stock depletion or other reasons, it shall promptly notify the Member. If the Company has already received payment for the product, it shall issue a refund or take the necessary refund measures within three (3) business days from the date of payment.
Article 23 [Withdrawal from Order]
① A Member who has entered into a purchase agreement with the Company may withdraw from an order within seven (7) days of receiving the written contract. If the product is delivered after the contract is received, the withdrawal period begins on the date of delivery or when the service begins. However, if applicable laws provide otherwise regarding order withdrawal, those provisions shall take precedence.
② If a Member intends to withdraw from an order for a purchased product, they must not use or improperly store the product in a way that causes damage. If the product is damaged due to unauthorized use or improper storage, the Member may be held liable for the damage.
③ A Member may not return or exchange a product in the following cases:
- If the product is lost or damaged due to reasons attributable to the Member (excluding cases where the packaging was opened to check the product’s content)
- If the product’s value has significantly decreased due to use or partial consumption by the Member
- If the product's value has significantly decreased over time, making resale difficult
- If the packaging of a reproducible product has been damaged
- If the provision of services or digital content has commenced (excluding cases where the contract includes divisible services or digital content that has not yet been provided)
- If the Company has notified the Member in advance that withdrawal is restricted for a specific product due to the risk of irreversible damage, and the Member has agreed to such conditions, withdrawal shall not be permitted
④ If the Company fails to clearly indicate withdrawal restrictions as described in Paragraph 3 (2) to (5) or does not provide a sample product for trial, the Member’s right to withdraw shall remain valid.
⑤ Notwithstanding Paragraphs 1 and 2, if the product does not match its description or advertisement or is delivered under different contract terms, the Member may withdraw within three (3) months from the date of receipt or within thirty (30) days from the date they became aware (or should have become aware) of the issue.
⑥ The Company may establish and publish a separate operational policy regarding the detailed return process for withdrawn purchases.
Article 24 [Effects of Withdrawal]
① Upon confirming the return of the product from the Member, the Company shall refund the amount paid for the product within three (3) business days. If the Company delays the refund, it shall pay delayed interest as prescribed by the Act on the Consumer Protection in Electronic Commerce for the period of delay.
② If the Member made the payment using a credit card or electronic currency, the Company shall immediately request the respective payment service provider to suspend or cancel the charge.
③ In cases of withdrawal, the Member shall bear the cost of returning the product. However, if the withdrawal is due to a discrepancy between the product description and its actual condition or a breach of contract, the Company shall cover the return shipping costs.
④ If the Member initially paid for the shipping cost, the Company shall clearly indicate who bears the cost in the event of withdrawal, ensuring that this information is easily accessible to the Member.
Chapter 5: Intermediary E-Commerce Services
Article 25 [Special Provisions for Intermediary Transactions]
① A purchase agreement between a Member and the Tenant Company is deemed to be concluded when the Member places an order through the Service, completes payment, and receives a payment confirmation notification from the Company.
② The Company acts as an intermediary e-commerce platform that facilitates transactions between Members and the Tenant Company but is not a party to the transaction. The Company does not represent either Members or the Tenant Company, and all responsibilities related to transactions and the accuracy of the information provided by Members rest solely with the respective Member.
③ Even if the Company provides product-related content from the Tenant Company through the Service, Members must independently assess and take full responsibility for their purchase decisions. The Company does not guarantee or represent the accuracy, completeness, reliability, or legality of product descriptions and transaction terms registered by the Tenant Company. Members purchase products at their own risk and discretion.
④ The Company does not guarantee the authenticity of a Member’s or the Tenant Company’s intent to sell or purchase, nor the quality, safety, legality, or non-infringement of registered products. It also does not verify the accuracy or legality of information provided by Members or the Tenant Company or materials on linked websites. All related risks and responsibilities rest solely with the respective parties.
⑤ If a dispute arises between a Member and the Tenant Company during a transaction, the Member must actively engage in resolving the dispute in good faith. If a Member fails to cooperate in dispute resolution and causes losses to the Tenant Company or the Company, the Member shall be held liable for such damages.
⑥ The Company may verify whether the payment method used by a Member is legitimate and properly authorized. Until such verification is completed, the Company may suspend the transaction.
Article 26 [Shipping and Transaction Completion]
① The Company is not responsible for disputes related to shipping between Members, delivery service providers, or other relevant parties, and it shall not intervene in such disputes. In such cases, the involved parties must resolve any issues directly.
② Upon completion of delivery, Members must notify the Company of their decision to confirm the purchase, request an exchange, or initiate a return within a specified period.
③ If a Member does not provide any confirmation, exchange, or return request within the designated confirmation period, the Company may process the transaction as automatically confirmed on behalf of the Member.
④ Once the purchase is confirmed, the Member cannot raise objections to the Company regarding product defects, non-receipt, or returns. Any refunds, exchanges, or disputes after purchase confirmation must be resolved directly between the Member and the Tenant Company, and the Company shall not be involved in such matters.
Article 27 [Withdrawal in Intermediary Sales]
① When using the intermediary e-commerce service, the reasons and restrictions for a Member's withdrawal shall be governed by Article 23. The Company shall guide the Tenant Company to comply with Article 23 when handling withdrawal requests.
② If a Member submits a request for an exchange or return, the Company shall promptly notify the Tenant Company. If a Member requests an exchange, but the Tenant Company does not have stock available, the exchange request shall be processed as a return instead.
③ The party responsible for the issue shall bear the shipping and other costs associated with returns or exchanges.
④ If a Member suffers damages due to shipping issues, the Tenant Company shall be liable.
⑤ If a Partner fails to proceed with shipping within a reasonable period after receiving confirmation of the Member’s payment, leading to a withdrawal, or if the case falls under pre-determined automatic refund policies, the Company may cancel the transaction and issue a refund to the Member.
⑥ If the Tenant Company does not actively respond to or delays handling a Member's exchange or return request, the Company may review the case and, if the request is justified, cancel the transaction and issue a refund to the Member. However, if the Member’s request lacks valid grounds, this provision shall not apply.
⑦ When processing a refund due to a withdrawal, the Company shall take the necessary refund measures within three (3) business days from the date of withdrawal. If the product has already been shipped, the refund shall be processed within three (3) business days from the date the Tenant Company receives the returned product.
Chapter 6: Miscellaneous
Article 28 [Reward Points]
① The Company may operate a reward points system.
② Reward Points are credits granted to Members for actions such as purchasing products through the Service, as determined by the Company. These points may be used for product purchases or other purposes specified by the Company.
③ Reward Points may be converted into a currency usable for payments, based on a conversion ratio determined by the Company.
④ The minimum unit for using Reward Points is ₩1 KRW, $0.01 USD, and ¥1 JPY.
⑤ The specific earning and usage methods for Reward Points shall be determined in accordance with the Company’s Detailed Guidelines.
⑥ If a Member cancels an order after using Reward Points, the full amount of used points shall be immediately restored, with the original expiration date reinstated. However, if the restored Reward Points were already expired, an additional one (1) day shall be added to the expiration period.
⑦ If a Member fraudulently accumulates Reward Points, the Company may delete the Member's points without prior notice, notify the Member of the deletion, and restrict their use of the Service.
⑧ Reward Points cannot be transferred to another person. If a Member's account is terminated, all remaining Reward Points shall automatically expire. If a Member withdraws from the Service, any remaining Reward Points shall be forfeited, and previously accumulated points cannot be transferred to a new or another account upon re-registration.
⑨ Reward Points expire twelve (12) months (one year) after the date they are earned. However, if Reward Points were granted as part of an event or promotion with a specific validity period, they shall expire upon the event’s designated expiration date.
Article 29 [Compensation for Damages]
① If either party violates these Terms of Use and causes damages to the other party, the violating party shall compensate the affected party for any resulting losses.
② If a Member's unlawful acts or violations of these Terms of Use cause the Company to face claims, lawsuits, or disputes from third parties, the Member shall indemnify the Company at their own expense and responsibility. Furthermore, the Member shall compensate the Company for any damages incurred as a result..
Article 30 [Dispute Resolution Between Members]
① The Company shall not be held responsible for disputes between Members, including transactions between Members and the Tenant Company, unless caused by the Company’s willful misconduct or gross negligence.
② If the Company engages in dispute resolution through the Dispute Resolution Center, it shall act impartially as a neutral third party.
③ Members shall cooperate in good faith with the dispute resolution process in accordance with the principles of sincerity and good faith.
Article 31 [Termination of the Service Agreement]
① A Member may terminate the Service Agreement at any time by notifying the Company of their intent to withdraw from membership.
② Before terminating the Service Agreement, the Member must complete all outstanding transactions at least seven (7) days prior to submitting the termination request. If the Member fails to do so, they shall be solely responsible for any resulting disadvantages, unless caused by the Company's willful misconduct or negligence.
③ If a Member voluntarily terminates the Service Agreement but later wishes to resume use, they must reapply for membership and can only access the Service after completing the registration process again.
④ The Company may terminate the Service Agreement with a Member if any of the following cases occur or are confirmed:
- If the Member has been permanently restricted from using the Service under Article 14
- If the Member has violated the rights, reputation, credibility, or legitimate interests of another Member or engaged in acts that violate the laws of the Republic of Korea or public order
- If the Member has interfered with or attempted to interfere with the proper operation of the Service
- If any grounds for refusal of acceptance under Article 4 (2) are confirmed
- If the Company, at its reasonable discretion, determines that it is necessary to deny service provision to the Member
⑤ If the Company terminates the Service Agreement under the preceding paragraph, it shall notify the Member of the reason for termination via email or other appropriate means. The Service Agreement shall be deemed terminated at the time the Company notifies the Member of its decision to terminate.
⑥ Even after termination, these Terms of Use shall continue to apply to any services already provided before termination.
⑦ If the Service Agreement is terminated under Paragraphs 1 or 4, the Company may revoke any additional benefits provided to the Member and may reject any future re-registration requests from the Member.
⑧Termination of the Service Agreement under this Article shall not affect the right to claim damages.
Article 32 (Jurisdiction and Governing Law)
① These Terms of Use shall be interpreted in accordance with the laws of the Republic of Korea. Any disputes or legal actions between the Company and Users shall be governed by Korean law.
② These Terms of Use shall be governed by the laws of the Republic of Korea, and any disputes between the Company and Users shall be subject to Korean law.
Supplementary Provisions
These Terms of Use shall take effect from April, 9th, 2025.