Hello, this is JYP Entertainment.

This notice provides information regarding the delivery of the Stray Kids Official Fanclub STAY 5th Gen Kit and the procedure for requesting an exchange for defective items.

 

[Delivery Schedule]

KOR: 2025. 04. 30.~ (KST) (*To be shipped in order of payment)

GLOBAL: 2025. 05. 11.~ (KST) (*To be shipped in order of payment)

✧ In the case of products that are shipped overseas, the recipient will be notified via email or phone. If the recipient cannot be reached within 5 days of the local arrival date, the product may be discarded.

 

✧ (KOR) Exchange request submission period: 2025. 04. 31.~2025. 05. 26. (KST)

✧ (GLOBAL) Exchange request submission period: 2025. 05. 13.~2025. 06. 09. (KST)

✧ Where to request an exchange: KOR - YES24’s Customer Center/GLOBAL – Stray Kids Official Fan Club STAY 5th Generation SPECIAL KIT Exchange Form

✧ (KOR) How to request an exchange: 1:1 Consultation on YES24’s Customer Center – Ticket Purchase Inquiries (Fanclub Inquiries)

✧ (KOR) Precautions when requesting an exchange:

- Please send the email with the following text as the subject: ‘[Stray Kids 팬클럽 STAY 5기] 팬클럽 키트 교환 문의’

- When making 1:1 inquiries, please provide the following information: Name of Purchaser / Purchase Number (Y__________) / Name of item you wish to exchange

- Please take a photo of the defective item you wish to exchange and attach the photo on YES24 Customer Center - Fanclub Inquiries

- Please note that exchanges for defective items are not guaranteed. After an initial review, you will be informed whether your item is eligible for exchange.

- Items eligible for exchange will be sorted out after the submission period is over, and only those who have submitted items that are eligible for an exchange will be notified about the exchange procedure.

- Exchange requests submitted through channels other than the 1:1 inquiry system or the designated Google Form will not be responded to.

 

[Item-Specific Exchange Criteria]

Items that do not meet the criteria below cannot be exchanged. If you have additional questions, please direct your inquiries to TICKET YES24’s Customer Center.

 

✧ OUT BOX

This item has been manufactured to protect the contents of the kit and cannot be exchanged for any reason, including wrinkles, tears, or printing imperfections.

 

✧ STAY CARD + PVC WALLET

- Errors on the card’s membership information (*Changes made after the modification period will not be reflected)

- Products with printing defects (erased letters/information)

 

✧ RAIN COAT

- Products with printing defects (e.g., smudges, stains), printing omissions, or tears

 

✧ PHOTOCARD SET

- Products with misprints of artist’s portrait (smudges, stains, etc.), printing omissions, or tears

- Products with missing components (16 cards total)

 

✧ PHOTOBOOK

- Products with misprints of artist’s portrait (smudges, stains, etc.), blank pages, or faulty binding

 

✧ ID PHOTO SET

- Products with misprints of artist’s portrait (smudges, spots, etc.), printing omissions, or tears

- Products with missing components (8 photos total)

 

✧ UNIT 4 CUT PHOTO SET

- Products with misprints of artist’s portrait (smudges, spots, etc.), printing omissions, or tears

- Products with missing components (4 sheets total)

 

✧ DECO STICKER SET

- Products with printing defects (smudges, spots, etc.), printing omissions, or tears

- Products with missing components (2 sheets total)

 

✧ WEATHER FAIRY KEYRING

- Faulty manufacturing (e.g. damage)

* Plush products may have size errors (±1~2CM) that occur during the cutting/sewing process. Such errors are not accepted as a reason for exchange.

 

✧ MESSAGE PHOTOCARD SET

- Products with printing defects (smudges, spots, etc.), printing omissions, or tears

- Products with missing components (8 photos total)

 

[Criteria for items that cannot be exchanged]

✧ Products with spots or dents smaller than 5mm as well as scratches, dents, or ink marks that can occur during the manufacturing process

✧ For printed materials, paper goods, or portrait-related items, defects that occur in areas other than the portrait itself—such as the back side or background—including scratches, pressure marks, or dents that may arise during the manufacturing process

✧ If the product has been damaged due to the user’s negligence (wrinkles, tears, etc.)

Thank you.